Eric FletcherSAFe Certified SM & PO
Transforming teams and delivering results through Agile leadership and strategic project management
About Me
Driving Excellence Through Agile Leadership
As a Product Owner and Agile leader with over 15 years of experience, I specialize in transforming complex challenges into successful digital products across healthcare, finance, and technology sectors.
My approach centers on translating business needs into actionable user stories, fostering cross-functional collaboration, and delivering customer-focused solutions that drive measurable results.
With certifications in SAFe, CSPO, and CSM, I bring proven expertise in scaling agile practices, coaching teams, and aligning product roadmaps with organizational strategy.
Strategic Vision
Aligning product roadmaps with business objectives and delivering solutions that drive organizational success.
Agile Transformation
Leading teams through agile adoption, coaching Scrum Masters and Product Owners, and facilitating PI Planning at scale.
Proven Results
Track record of managing high-visibility projects, reducing support tickets by 67%, and delivering $1.5B in value recovery.
Services
Comprehensive Agile leadership and project management services tailored to drive results
Scrum Master Services
Facilitate Agile ceremonies, coach teams on best practices, and remove impediments to enable high-performing teams.
- Daily Stand-ups
- Sprint Planning
- Retrospectives
- Team Coaching
Product Ownership
Define product vision, manage backlogs, prioritize features, and ensure delivery of customer-focused solutions.
- Backlog Management
- User Story Creation
- Acceptance Criteria
- Stakeholder Management
Release Train Engineer
Facilitate Program Increment planning, coordinate multiple teams, and drive alignment across Agile Release Trains.
- PI Planning
- ART Coordination
- Risk Management
- Value Stream Delivery
Agile Transformation
Lead organizational change initiatives, establish agile frameworks, and coach leaders on agile principles.
- Framework Implementation
- Leadership Coaching
- Process Optimization
- Change Management
Project Management
Manage complex projects with competing priorities, coordinate cross-functional teams, and ensure on-time delivery.
- Budget Management
- Timeline Planning
- Resource Allocation
- Risk Mitigation
Team Leadership & Coaching
Mentor team members, facilitate collaboration, and create environments where teams can thrive and deliver excellence.
- Team Building
- Conflict Resolution
- Performance Coaching
- Culture Development
Featured Projects
Delivering impactful solutions across healthcare, finance, and technology sectors
Healthcare Claims Recovery System
Leading Agile ceremonies for high-visibility teams developing an enterprise claims recovery application projected to return $1.5 billion in overpaid claims. Coaching Product Owners and leaders on Agile best practices while collecting and reporting key metrics to executive leadership.
Key Achievements:
- $1.5B Value Recovery
- Cross-functional Teams
- Executive Reporting
Healthcare Member Portal & Mobile App
Served as Release Train Engineer and Agile Product Owner for mobile application and member website transformation. Led PI Planning, coached Scrum Masters and Product Managers, and facilitated ART-level meetings. First in solution train to launch on new cloud platform.
Key Achievements:
- Cloud Platform Launch
- PI Planning Facilitation
- Team Alignment
Healthcare Operations Mobile Application
Led development of innovative mobile application used by medical center staff for operational workflows. Received CIO Award for Innovation for transforming healthcare operations and improving staff efficiency through mobile-first design.
Key Achievements:
- CIO Award Winner
- Staff Efficiency
- Mobile Innovation
E-commerce Order Management Platform
Product Owner for an online order entry and management system. Investigated business needs, documented requirements, and worked with engineering teams to deliver solutions. Reduced application support tickets from 750+ to under 250 in just 6 months.
Key Achievements:
- 67% Ticket Reduction
- Process Optimization
- User Experience
Skills & Expertise
A comprehensive toolkit for driving agile transformation and delivering excellence
Certifications
- Certified Scrum Master (CSM)
- Certified Scrum Product Owner (CSPO)
- SAFe 5 Release Train Engineer
- SAFe 5 Scrum Master
- SAFe 4 Product Owner/Product Manager
Agile Frameworks
- Scrum
- SAFe (Scaled Agile Framework)
- Kanban
- Lean
- Program Increment Planning
- Agile Release Train (ART)
Project Management
- Product Backlog Management
- User Story Creation
- Sprint Planning & Execution
- Risk Management
- Budget Management
- Stakeholder Communication
Leadership & Coaching
- Team Facilitation
- Agile Coaching
- Conflict Resolution
- Change Management
- Cross-functional Collaboration
- Mentoring & Training
Tools & Technologies
- JIRA & Confluence
- Azure DevOps
- Microsoft Office Suite
- ServiceNow
- Slack & MS Teams
- Version Control (Git)
Domain Expertise
- Healthcare IT
- Financial Services
- Enterprise Software
- Mobile Applications
- Ecommerce Platforms
- Business Analytics
What People Say
Trusted by teams and leaders across multiple organizations
"Eric's expertise in facilitating PI Planning and coaching our Scrum Masters was instrumental in our successful Azure platform launch. His ability to align multiple teams and drive results is exceptional."
Senior Product Manager
Collaboration Partner
Kaiser Permanente
"Working with Eric has transformed how our team approaches Agile. His coaching and guidance have made our ceremonies more effective and our delivery more predictable. A true Agile leader."
Development Team Lead
Team Member
Centene Corporation
"Eric's work as Product Owner on Business Wire Connect delivered measurable results - reducing our support tickets by 67%. His ability to translate business needs into effective solutions is outstanding."
Executive Sponsor
Stakeholder
Business Wire
Let's Work Together
Ready to transform your team and deliver results? Get in touch.
Get In Touch
I'm currently available for freelance Scrum Master, Project Manager, and Agile leadership roles. Whether you need help with agile transformation, team coaching, or project delivery, I'd love to hear from you.